FAQs

Operational Questions

Do you use eco-friendly products?

Definitely! Most of our products are green certified, microfiber cloths, biodegradable and commercial grade products to reduce harmful chemicals and promote cleaner solutions for you and our staff.

How do you guarantee the quality of your work?

All AMR janitors are experienced and begin with a six hour training orientation, and custom post training for every individual account. During the job, they must complete the post order check list that will be inspected by around the clock supervisors to micromanage the janitors. Supervisors will consult with every janitor, spot-checking every task given for each location, leaving it ready for everyone else to enjoy an eco-friendly environment.

What happens if a Janitor gets injured or if something happens to my property?

We understand that accidents may occur, and we’re always prepared for that. In compliance with the California state law, all employees are covered by workers compensation. AMR Janitorial goes beyond standard safety regulations. Although not required, we carry general liability insurance to cover all incidentals, which few cleaning companies have due to the cost. This prevents you from significant risk of lawsuit.

Will the same Janitor be assigned to my location each time?

Yes! We always provide the same cleaner at your facility. In case of any change, you will be notified the reason for the change ahead of time.

Training/Hiring Procedures

Do you consider performing background checks and reference checks as part of the hiring process?

Generally, the most important question clients have is, “who is the janitor cleaning my building?” Our hiring system configures background history to employ an honest and trustworthy team.

In general, we always check an applicant’s:

• State, Local and Federal Criminal History

• Previous Employment

• Must be over 18 years old

What training has the Janitors undergone?

All Janitors undergo an extensive training orientation and are trained consistently throughout the job. All janitors are accustomed with a post order to complete every task. We built proven training systems used to help AMR Janitorial Services give the cleaning quality clients deserve.

Some areas of AMR training include:

• Safety for themselves and others (cleaners safety)

• Public Relations (handling emergencies and hazards)

• Cleaning correctly (proper cleaning products to use)

• Cleaning techniques (trained to clean)

Pricing

How is pricing adjusted?

Unlike many companies, AMR Janitorial Services provides the necessary equipment without charge and only process payment of labor and supplies. Consider the following factors for pricing: frequency of service, square footage, type of flooring, and special tasks and services needed.

How do supplies work?

We offer a supplies package for a small monthly cost based on each individual account, which includes ordering, delivering, and stocking.

Getting Started 

Do you need to see my property before the cleaning begins?

To ensure the best results, you’ll be asked to schedule a FREE in-person consultation. Our Operations Manager will work with you to develop a custom work order for your property, which will convert your space’s needs into clearly defined tasks for our cleaners. All you need to do is give us a call or shoot us an email, and schedule a time with us.

Are we tied to any long-term contracts?

Never! We have a 3-month commitment then you can cancel service with a 30-day written notice.

Technical Issues

I am not very good with computers, is there a way I can order over the phone?

Absolutely! Just give us a call and we’ll set it up for you.